We currently ship to all US states except: AR, AL, DE, MI, MS, RI, UT
Please note: Extreme heat or cold can damage wines in transit. Kazaisu is not responsible for wines that become damaged as a result of failed delivery attempts or deliveries that are left outdoors for extended periods of time.
At this time, the shipping rates for Kazaisu are:
Once you place an order on our website, it automatically gets processed and sent to our warehouse for fulfillment. Therefore, we unfortunately cannot cancel orders.
In some cases, we can recall your shipment from the carrier before it is confirmed delivered, however a restocking fee will apply. To request a recall, please contact us at help@kazaisu.com with your order number.
You can reach out to UPS directly to arrange a different delivery date. We recommend signing up for UPS MyChoice where you can manage your shipments and receive delivery updates.
An adult signature (21+) is required for delivery and UPS will make 3 delivery attempts before the package is returned to our warehouse. A restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date.
An adult signature (21+) is required for delivery and UPS will make 3 delivery attempts before the package is returned to our warehouse. A restocking fee will be applied if your package is returned. Please track your shipment to see the delivery status and make arrangements in advance of the expected delivery date.
If you won't be available to receive your package on the expected delivery date, please contact the carrier to set up a different delivery date.
Kazaisu is not responsible for lost or stolen packages that are marked “Delivered” by the carrier. In some cases, carriers mark packages “Delivered” prematurely and end up delivering packages a couple of days later. We suggest waiting 2-3 days before reaching out to us.
If your package is lost or stolen or is stuck in transit with the carrier, we will file a claim with the carrier on your behalf. Please contact us at help@kazaisu.com with your order number for further assistance.
According to the USDA, in order to be able to say that our wine is Made with Organic Grapes the following have to be true:
• 100% of the grapes need to come from Certified Organic vineyards. The US recognizes the organic certification that is obtained by each of our producers including Ecocert (France).
• Yeast and any other agricultural ingredients are required to be produced without harmful methods.
• Any additional ingredients have to be specifically allowed on the National List of Allowed and Prohibited Substances and any ingredients that are not on the list can't exceed 5% of the total product.
• The wine must contain less than 100ppm of sulfites. While wine naturally produces some sulfites we do add additional sulfites to help stabilize the wine.
We are unable to accept returns once your wine has been delivered. If you are dissatisfied with your purchase or are experiencing an issue, please contact us directly at help@kazaisu.com. Please review our Return Policy for more information.
Please note: Extreme heat or cold can damage wines in transit. Kazaisu is not responsible for wines that become damaged as a result of failed delivery attempts or deliveries that are left outdoors for extended periods of time.
Send us a message at help@kazaisu.com and
we'll get back to you!
